IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. 
 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
 
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes. 
  

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backorders. If this should occur, we will only bill your credit card for merchandise that is actually in-stock.

RETURNS

Please contact us within 30 days regarding any issues with your order. After 30 days, we are unable to offer refunds, credits or corrections to your order. When you place your order with, you agree to the price and terms indicated on this website. Price difference related to future or past prices in our store or any other store are no refundable. 

 

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the price or other information provided be incorrect and regret at inconvenience such mistakes may create. Please bring any errors you find to our attention: Contact Us. Thank you!

Liv Shop by Western Cycle Ltd.

  • Edmonton's family-owned bike specialty store since 1934!
  • 780 4825636
  • livshop@westerncycle.com
Copyright 2017 Liv by Western Cycle
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